Custom Products – Final Sale & Replacement Policy

CourtCraft makes personalized sports uniforms to the specifications and customization details supplied or confirmed by the customer. Because these products are made to order and personalized, they are generally final sale.

Changes of mind and customer-provided details

We do not accept returns or exchanges because of a change of mind, personal preference, an incorrect size selected by the customer, or a change in team, player, color, number, name, or artwork details after those details have been confirmed. If a product is made correctly according to the details supplied or approved by the customer, a later request to change those details is not a production error.

If CourtCraft makes an error

If an item is incorrectly printed, the wrong item or color is shipped, or a verified manufacturing defect is caused by our production process, contact us with your order details and photos so we can review the issue. Where the issue is our responsibility, CourtCraft will remake the affected item and send the replacement at no additional cost.

You do not need to ship the incorrect or defective item back to us. For international orders, we resolve eligible issues by replacement rather than requiring customers to pay expensive international return shipping. For team orders, we replace only the affected items where appropriate, not the entire order.

Customer rights

This policy applies to custom-made and personalized products. It does not exclude or limit any consumer rights, remedies, or protections that cannot legally be excluded or limited under the laws that apply to your purchase.

If you need help with a customization before production, please contact CourtCraft so the details can be confirmed before the design preview is approved.